Consulting with REFA-methods makes your processes measurable

REFA - Objective standard for Business Process Analysis for a comprehensive consulting

Established procedures of the REFA- methodology to analyze your business processes

Benefit of our know-how in a REFA-methodology based consulting to analyse your business processes, both in production and logistic related company areas as well as in management and administration.


Systems and analyzis based on the well-known and widespread REFA-methodology can be used in several cases of application. Besides the common time studies for the development and adjustment of work schedules, target times and capacity planning, the various REFA-methods can also be usefully applied in other areas. Our consulting provides appropriate support for your company in terms of the integration and standardization of core, management and support processes.


REFA - time studies

REFA's time recording methods can not only be profitably applied in production and logistics areas, but also in administrative and planning processes. In all sectors with repetitive business processes or procedures, the real occuring processes and time requirements can be recorded and derivable information and relations drawn from that can be analyzed. The procedure for carrying out a time study is divided into four steps: preparation, implementation, analysis and valuation.

REFA ist eine Methode, um Geschäftsprozesse umfassend analysieren zu können
© Fraunhofer IML
In vier Schritten werden mittels der REFA-Methode Zeitstudien im Produktions- und Logistikumfeld durchgeführt. Dazu zählen neben Vorbereitung und Durchführung auch die Auswertung und die Beratung


  • determination of the study goal
  • description of the work system
  • structure of work flow into individual process sections
  • definition of the scope and timing of the time study
  • preparation of data documentation 



  • testing of feasibility
  • execution of observations
  • completion of observations



  • check results for correctness and completeness
  • statistical evaluation
  • calculations of actual- and target times
  • documentation of information for improvement suggestions


Valuation/ Consulting

  • data usage for:
    • key figures
    • design measures
    • Planning time modules or standard tasks
  • check of transferablility to other work systems
  • determination of further procedures