Research activities to date on the topics of Industry 4.0 and digitization have focused mainly on production-related application areas. The integration of small and medium-sized enterprises in particular, especially from the skilled trades, has not yet been comprehensively addressed. However, these businesses in particular are extremely dependent on the mobile accessibility of their employees e.g. on construction sites.
The digital transformation will strengthen the interaction of craft services and service production. In particular, the support of order processing processes in craft businesses through digital solution approaches offers additional potential. In this context, the development and use of digital tools for data exchange and analysis will become decisive criteria. This means not only increasing digitization of their own processes, but also integration in digitized value chains and the development of digital business models in order to remain attractive to the market.