Fault Management

Fault Management

Faults incur costs, whether through loss of productivity, loss of reputation, or efforts to limit damage. The design and implementation of fault management for companies is therefore becoming increasingly important.
We will show you how you can make your order processing and production processes resilient against faults from an economic point of view. In addition, we will also guide you during the implementation of fault management in your company, which will make it possible for you to react to potential failures and faults quickly, effectively and economically.
Fault management consists of a combination of preventative and reactive strategies. Prevention is better than cure! In addition, a rapid response to deviations from normal operations identified in real-time can minimize follow-up costs. Fault management is thus more than just troubleshooting. It is therefore not enough to simply remove the identified cause of the fault and limit the spread of its effects; at the same time, preventative measures must be taken to avoid faults in the first place.

The benefits

  • Economic reduction of fault triggers through a robust target process
  • Deviations from the (nominal) target process are identified early
  • The fault and its effects are corrected in a time- and resource-efficient manner
  • Reduction of follow-up costs caused by faults
  • Increase in customer satisfaction, delivery of service and product quality

Our approach to fault management

The process of the fault management is structured in three phases:

1. Design:

The goal of this phase is the development and introduction of both a robust target process to avoid faults and also efficient control processes for troubleshooting and minimizing the consequences in your company. To this end, we analyze data of faults that have occurred in the past and identify possible causes of faults with your employees. Based on an economic analysis, the most efficient management measures for the prevention of or response to each fault are derived.

2. Application:

Faults progress in a chain of cause and effect, and are often only registered in the development of this chain. Thus, not only all downstream processes, but the upstream processes must also be examined for negative deviations. We help you build a system with which you can initiate troubleshooting steps and return to the target process with effective and efficient measures that were developed with you in the design phase.

3. Analysis:

We provide you with a concrete design with which you can quickly adapt your fault management to changing environmental influences. As part of continuous improvement, preventative measures and reactive measures actually performed are compared with the faults that occurred. The possible optimization potential of previous processes is determined by evaluating the level of efficiency. The result is the continuous improvement of your fault management.