Results of the Market Study »The Processing of Returns at Logistics Centres«
Recently, we successfully completed our market study on the processing of returns at logistics centres. The goal of the study was to find out how companies are processing returns within their company, what rules and guidelines customers have to follow, and how many items are currently being returned. An extensive questionnaire was used to determine the current state of the technology at more than 50 companies. The focus of the questionnaire was on differentiating between offline and online sales. The study also examined other aspects such as the efficiency of the processing, the handling of the returned items, and how the returned items were put back into storage.
The study showed that the processing times for returns were too slow at most companies at an average of 5 days.