Risk and Quality Management
Quality Management (QM) is now understood as necessary for all sectors of a business organization. The quality of not only the products, tools, and resources, but also the processes, is a key factor in optimizing for low-cost, high-performance efficient business operations. Planning and operational decisions are strongly influenced by the quality of the processes and the effectiveness of quality measurement. As a result, deficient quality checks disturb the flow of materials, business processes, and short-term decision making. Against this background, quality control is a central part of decision support systems.
The department of »Information Logistics and Decision
Support Systems« provides advisory services on all aspects of quality management by experienced quality experts and auditors. Administration software, optimally adapted to the needs of SMEs, is packaged with the Fraunhofer QM Logistics Portal. Planning and management support is also available in conjunction with decision support systems.
Each company is part of a value-added network. Risks for
the company arise from the interactions of complex business processes and highly cross-linked structures. In global markets, local events may cause global repercussions. Technical problems, supplier bankruptcies, changes in consumption patterns and natural disasters are all examples of different risks. Any company that seeks survival in the market must therefore systematically deal with risks and reliably assess their
own situation. Risks therefore are an essential element in increasing the complexity of any decision. The decision-maker, the human factor, should both plan and decide on the basis of highly complex uncertainties, and consider the correct alternative course of action. Risk management, the consideration of risk, is an important component of assistance systems.
The department of »Information Logistics and Decision Support Systems« provides support for risk identification and assessment and provides assistance systems for risk management, fault evaluation, and risk-aware product management.