Process Optimization and Process Management

Prozess Optimization and Continuous Process Management

To ensure the long-term success of a company, a continuous controlling of the performance and competitiveness as well as the economic efficiency of logistics is essential. Successful companies therefore periodically analyze their business and adapt their structures in context of a continuous process optimization in order to react to changes in the business environment in a flexible manner. A fully internalized customer orientation with lean and efficient business processes is indispensable for this.

With the process chain management the Fraunhofer IML provides a flexible instrument which allows holistic process management and a continuous process improvement. The process chain management method is suitable to optimize internal business processes and structures as well as inter-company structures in supply chains and cooperation networks. Further, our methods allows identifying a balanced cost-benefit allocation of company-wide measures. The focus here lies in creating subjectively optimal situations for each of the different interests of the supply chain partners.

Vizualize, understand and optimize business processes

Business processes are the foundation of every supply chain. Enterprises, who want to design and optimize these processes, need a clear method for presentation. For the process analysis, process modeling and process optimization, the Fraunhofer IML has developed its process chain management method.

In our projects joint project teams map your business processes in workshops and interviews and make these transparent to all parties. With this procedure, for example the entire internal order processing process beginning with the receipt of a customer order and ending with the distribution can be visualized and optimized. Following the Fraunhofer philosophy, we work as a neutral and independent consultant. Competent project teams supported by employees in your company develop target processes for a lasting improvement of your business.

Beyond the analysis of internal processes, the process chain management is suitable to optimize inter-company structures in supply chains and cooperation networks. In such projects we analyze the processes across different companies linked to you with the focus to identify the overall optimum and balance the different interests of participating partners.

Sustainable process optimization in four phases

The approach, which has proven to be effective in numerous projects, includes four phases:

  1. Preparation
    Your employees will learn and understand the method of process chain management. Our objective is the enterprise-wide spread and acceptance of the method which is the prerequisite for the sustainable success of optimization measures
  2. Process mapping and process analysis
    The processes are mapped and analyzed in workshops and interviews. This is done together with your process experts on site, since only the processes of daily operation provide an accurate picture of the actual situation.
  3. Optimization
    Our experts will define optimized target process chains in cooperation with your specialists, which consider your options, restrictions and objectives.
  4. Realization
    We support you in realizing the developed action plan until stable operation.

Service overview process optimization

  • Process oriented logistics planning
  • Precise and detailed determination of logistics costs by applying resource based process costing with the software LogiChain developed by the Fraunhofer IML (optional)
  • Reorganization of organizational structure and process organization
  • Reduction of costs, lead times and stocks
  • Increase service level and customer orientation
  • Introduction of a process orientated order planning and order control

"The business processes must match the corporate objectives. Only those who analyze the entire system of processes, people and technologies can achieve significant cost and time benefits."

– Achim Schmidt,
   Fraunhofer IML